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Payment Options

ActiveStateDesigns.com accepts credit cards, and debit/ATM/check cards for payment.

Credit Cards Accepted: Visa, MasterCard, American Express, and Discover.

   

Paying with a Credit Card: During checkout you can safely enter your card information into our secure server. This sensitive information is encrypted and we do not store your card number for an added layer of security.

Debit/ATM/Check Cards Accepted: Any debit/ATM/check card associated with one of the four major credit card types listed above.

Paying with a Debit/ATM/Check Card: Enter the card information as if you were using a regular Credit Card.

Authorizing your Card: When you place an order with us we contact your credit card’s issuing bank to authorize the transaction. The authorization process simply verifies your card has not been reported lost or stolen and has sufficient credit to cover the purchase price.

Please note: We never charge your credit card until your order ships.

Coupons, Discounts, and Promotional Certificates: From time to time we issue coupon codes and promotional certificates that can be redeemed during the checkout process.  Any valid codes entered will automatically be applied to your orders subtotal cost (typically all codes are applied pre-tax and pre-shipping).

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Safe Shoppers Guarantee

The security of your personal information is extremely important to us.  All sensitive data is encrypted using SSL technology.

Our transactions are processed through Printfection secure and safe checkout.  Their SSL (Secure Sockets Layer) encryption software is the industry standard and the best software available for secure e-commerce transactions. It encodes and “scrambles” all of your personal information including card number, name, and address so that it cannot be read as the information travels over the Internet. Only Printfection.com can then decrypt the information once it reaches their secure servers. Immediately after they receive authorization from the credit card issuing bank they delete your card number and expiration date from their servers as an added measure of security.Furthermore, you are protected by the Fair Credit Billing Act, which limits your responsibility for fraudulent charges to $50.

If you have any further questions about the safety of your personal information, please contact Printfection or ActiveState.

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Shipping & Handling

Shipping Methods & Times:

 

*Not available to P.O. boxes, APO/FPO addresses, or US Territories.

Please note:

Numbers represent business days.

Some orders may not be eligible for all shipping methods. Eligible shipping methods for your specific order will be displayed during order checkout.

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All orders will be automatically taxed based on the order total depending on the location of shipment destination.

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After your order has been shipped a tracking number will be sent to the e-mail address associated with your order.  Tracking information may not be available until one business day after your package has shipped.

Please note: International shipments cannot be tracked once they leave our production facility. Orders shipped via Super Saver Shipping have limited “delivery confirmation” tracking that will let you know the date and time the package was delivered. Orders shipped via Standard, Two-day, or One-day have full tracking capabilities.

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Returns & Exchanges

Are you worried about ordering from us? Not sure if it will fit? Not sure what the product will look like in person?

We proudly offer our customers a 30 day money back guarantee on all of our items. Order from the comfort of your home with just a few clicks and you’ll have plenty of time to verify sizing and make sure the items meet your expectations.  We’ll even pay for the shipping so you won’t have to spend more.

If for any reason you need to return or exchange an item simply contact us. Your complete satisfaction is our top priority.

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Bulk orders of 12+ of any one item receives a substantial quantity discount and therefore may be returned only if they differ materially from what you created on the website or if the product is otherwise flawed.  If you are planning on ordering in bulk please order one product first to verify sizing, color accuracy, etc.

Also keep in mind if you are ordering more than 24 shirts we would recommend you order a custom bulk order for your event.  An order with so many prints is substantially higher savings if using Screen printing rather than DTG printing process.

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Printing Process (DTG vs Screenprinting)

Explain DTG vs Screenprinting.

 

Why do we do each one.

 

Show UP CLOSE SHOT OF EACH and the Quality.

 

Two of the most popular methods for decorating t-shirts and custom printed promotional items are digital direct to garment (DTG for short) and screen printing.

 

What is DTG – Quick Version:

Our printing is done using the highest quality equipment via DTG (Direct To Garment) process.  What is DTG?  Well DTG is a method that prints an image directly onto a garment  or fabric through what is essentially a modified version of a traditional inkjet printer.

DTG – Long Version

What is Screen Printing – Quick Version:

Screen printing, also known as serigraphy, is a method of creating an image on, in our case, fabric, paper or some other object by pressing ink through a screen with areas blocked off by a stencil.

Screen Printing – Long Version

 

Pros & Cons of Digital Direct-to-Garment

DTG Pros

  • No limit to the number of colors in a design
  • Can print photos and detailed images
  • Very affordable for on-demand singles and smaller orders
  • Soft to the touch

DTG Cons

  • Not a significant savings for large quantity orders
  • Color of the shirt can influence final print more so than screen printing
  • Exact color matching can be difficult due to the CMYK (Cyan, Magenta, Yellow & Black) ink used in printers
  • Usually has a limited print area (i.e. no “all-over” printing)
  • Can only print on fabric

 

Pros & Cons of Screen Printing

Screen Printing Pros

  • Cost effective for large orders
  • Easier to print larger prints, sleeves, etc.
  • Can silk screen on just about any fabric/ substrate
  • Popular

Screen Printing Cons

  • Limited number of colors per design
  • Setup costs including artwork fees, screens, & proofing
  • Singles/ small orders are very expensive
  • Sometimes a tacky or thick finish
  • Photos and extreme details don’t show up as well

Washing Suggestions

To keep your shirts (DTG or silk screened) looking nicer longer wash them inside out, cold wash and dry on low heat.